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Glossary
Remote Monitoring and Management (RMM):
Comprehensive monitoring, proactive maintenance, and automated issue resolution, ensuring peak performance and minimal downtime for IT infrastructure. With real-time alerts, detailed reporting, and seamless integration, it empowers organizations to efficiently manage devices, networks, and systems, enhancing productivity and security.
Managed Detection and Response (MDR):
Real-time cloud and end-point threat detection, proactive incident response, and continuous monitoring to protect against sophisticated cyber attacks. Leveraging AI-driven analytics and expert threat hunting, it ensures rapid identification and mitigation of threats, providing robust security for digital assets and peace of mind for organizations.
Security Operations Center (SOC) & Security Information and Event Management (SIEM): 24×7 coverage providing real-time threat detection, comprehensive incident response, and continuous monitoring. By leveraging advanced analytics and expert security teams, it ensures swift identification and mitigation of threats, enhancing defense posture and safeguarding critical digital assets around the clock.
Advanced Email Security (AEMS):
Experience cutting-edge email security with real-time protection against phishing, malware, ransomware, and other cyber threats. Automated incident response, and a multi-layered approach using AI-driven analysis and threat intelligence, ensuring secure email communications and robust
business protection
Privileged Access Management (PAM):
Control and monitor privileged accounts, ensuring secure and compliant access to critical systems. Automated elevation and de-escalation of privileges reduces the risk of insider threats and unauthorized access. With detailed reporting and seamless integration, PAM enhances overall
security posture and simplifies the management of privileged credentials across your organization.
Multi-Factor Authentication (MFA):
Adds an extra layer of protection by requiring multiple forms of verification before granting access to systems and applications. By combining something you know (password) with something you
have (device) or something you are (biometric), it significantly reduces the risk of unauthorized access.
Lifecycle Management:
Track and manage the entire lifecycle of hardware and software assets, from procurement to disposal. By providing detailed insights into asset health, warranty status, and renewal dates, it ensures timely upgrades and replacements, reducing downtime and extending asset life.
Helpdesk 8×5:
Operating during standard business hours, this solution provides timely assistance for technical issues, ensuring minimal disruption to daily operations. With knowledgeable technicians and efficient ticket resolution, it enhances productivity and keeps your organization running smoothly.
Helpdesk 24×7:
Offering round-the-clock assistance, this solution addresses technical issues at any time, ensuring uninterrupted operations and swift problem resolution. With dedicated support available day and night, it maximizes uptime and provides peace of mind for your organization.
Cloud Backup:Â Automated, reliable backups of your critical data stored in the cloud, protecting against data loss and ensuring quick recovery. With comprehensive coverage for various cloud services and robust encryption, it safeguards your information and meets compliance requirements. Enhance
resilience, minimize downtime, and provides peace of mind by ensuring your data is always protected and easily recoverable.
Documentation Management (Docs):
Centralize and standardizes organizational knowledge bases, allowing critical information is easily accessible to your team. By documenting processes, configurations, and troubleshooting steps, it ensures consistency and accuracy across your operations.
Credential Management (Creds):
Store, organize, and share passwords securely, ensuring easy access and robust protection for your sensitive information. By generating strong, unique passwords and autofilling login details, it reduces the risk of breaches and enhances productivity.
Workstation Backup:Â Automated and reliable backups for individual workstations, ensuring that important files and configurations are protected against data loss. With easy setup, real-time backups, and quick restoration capabilities, it ensures that your data is always secure and recoverable.
Cloud Policy & Insights: Comprehensive analysis and reporting on your organization’s data policies and compliance status. By monitoring data usage, identifying risks, and ensuring adherence to regulatory requirements, it
helps maintain data integrity and security.
Mobile APP:Â Seamless access for end users to the MSP, enhancing productivity and collaboration. With intuitive design, real-time updates, and secure access, the mobile app ensures that your team can stay connected and efficient, regardless of location.
Dark Web Monitoring:Â Continuously scans the dark web for compromised credentials and sensitive information related to your business. By providing real-time alerts and detailed reports, it enables proactive response to
potential threats.
NOC 8×5:Â Operating during standard business hours, this solution provides proactive monitoring and management of your network infrastructure. With real-time alerts, issue resolution, and detailed reporting, it helps maintain optimal network health and minimize downtime, ensuring smooth
operations and enhanced productivity
NOC 24×7:Â Offering round-the-clock monitoring and management, this solution ensures that your network infrastructure is always performing at its best. With real-time alerts, immediate issue resolution, and comprehensive reporting, NOC 24×7 maximizes uptime, reduces risks, and provides peace of mind, knowing your network is protected and efficiently always managed.