Managed Services Vs Traditional IT Support

by | May 11, 2023 | Managed IT Services | 0 comments

Find Us

Address
11-1260 Journey’s End Circle
Newmarket ON L3Y 8Z7

Hours
Monday–Friday: 9:00AM–5:00PM

Managed Services Vs Traditional IT Support 

 The question of whether to use Traditional IT services outsource to Managed Service Providers (MSP) can be a difficult decision. While Traditional IT offers greater control, it can also be costly and time-consuming. MSPs, on the other hand, can provide businesses with access to expertise, scalability, and cost savings, but may also lead to a loss of control and customization. In this article, we will explore the pros and cons of both Traditional IT Support and MSPs to help businesses make an informed decision on which option is best for their unique needs.

The article structure is below just in case you want to skip ahead!

  • What characteristics define Managed Service Providers and Traditional IT Support?
  • The benefits of Managed Service Providers
  • The benefits of Traditional IT Support
  • The cons of Managed Service Providers
  • The cons of Traditional IT Support
  • Final thoughts

Below is a simple breakdown of how Traditional IT Support and Managed Service Providers generally operate:

Traditional It Support

Traditional IT Support

  • Reactive approach to IT issues: IT support only intervenes when a problem arises.
  • Typically involves a break-fix model, where IT support fixes problems after they occur.
  • IT support is often provided on an ad-hoc basis, meaning there is no long-term service agreement in place.
  • Support is usually provided by a third-party vendor, which can result in longer wait times for support.
  • The responsibility of maintaining IT infrastructure falls solely on the client.

Managed Service Providers (MSPs)

  • A proactive approach to IT issues: Managed Service Providers continuously monitor and maintain IT systems to prevent issues from occurring.
  • Typically involves a preventative maintenance model, where IT services are regularly performed to prevent issues from occurring.
  • A long-term service agreement is usually in place, outlining the scope of services and response times.
  • Support is typically provided by the MSP provider directly, resulting in faster response times and a more streamlined process.
  • The responsibility of maintaining IT infrastructure is shared between the client and the managed IT service provider.
    Managed Service Provider

    What Are The Benefits Of Traditional IT Support? 

    Availability 

    One of the primary benefits of traditional IT support is that it can help to solve problems immediately so long as staff are available. When employees have access to reliable IT support, they are able to work more efficiently and effectively. Additionally, well-supported employees are less likely to experience downtime due to technical issues, which can further increase productivity. 

    Complete Control Over Internal Systems 

    Another benefit of Traditional IT support is that have complete control of internal systems. When businesses outsource their IT support needs, they are able to avoid the high costs associated with maintaining an in-house IT department. Additionally, outsourcing IT support can help businesses to avoid the costs associated with training and managing internal IT staff. 

    What Are The Benefits Of Managed Service Providers? 

    Increased Productivity 

    One of the primary benefits of Managed Service Providers can help to increase productivity in the workplace. When businesses have access to reliable and efficient IT systems, their employees are able to work more quickly and efficiently. Additionally, MSPs can help to reduce downtime in the event of an IT issue, as businesses will have a team of professionals on hand to resolve the issue as quickly as possible. 

    Reduced Costs 

    MSPs can help reduce IT costs by providing proactive maintenance and support, reducing the likelihood of expensive downtime and system failures. They can also offer flexible pricing models that allow businesses to pay only for the services they need, without the expense of hiring full-time IT staff. Additionally, by leveraging their expertise and economies of scale, MSP providers can help businesses make cost-effective technology decisions, such as choosing the right hardware and software solutions that meet their needs and budget.

    Improved Security + Training  

    Managed Service Providers can help improve security in the workplace by providing regular education updates and staff training. This includes educating employees on best practices for password management, identifying phishing emails, and safe browsing habits, among other security-related topics.

    What Are The Cons Of Traditional IT Support?

    Cost

    A main con of traditional IT support is cost. Hiring an in-house IT team or outsourcing to a traditional IT support provider can be expensive (salaries start at $64,000), especially for small and medium-sized businesses. Not only do you have to pay for the salaries and benefits of IT staff, but also for the hardware and software they need to do their jobs effectively.

    Limited Support Hours 

    One of the primary disadvantages of traditional IT support is that it is often only available during business hours. This can be a problem for businesses that operate 24/7, as they may not be able to get the support they need when they need it. Additionally, traditional IT support can be expensive, as businesses typically have to pay for after-hours support.

    Slow Response Times 

    Another disadvantage of traditional IT support is that response times can be slow. This is because businesses typically have to wait for a technician to come on-site in order to resolve an issue. This can be frustrating for businesses, as they may not be able to operate at full capacity until the issue is resolved.

    What Are The Cons Of A Managed Service Provider? 

    Lock-In Contracts 

    A downside of MSPs is that they often require businesses to sign long-term contracts. These contracts can be difficult and expensive to get out of if a business is unhappy with the service they are receiving. Additionally, if a business decides to switch to another provider, it may be required to pay an early termination fee. At Maverick Gardner we offer clients both month-to-month and long-term contracts so that businesses can get the most out of their business goals!

      

    Dependence on Service Provider 

    Another potential disadvantage of Managed Service Providers is that businesses can become too dependent on their service provider. This dependence can make it difficult for businesses to make changes or upgrades on their own, as they will need to rely on their service provider to do so. Additionally, if there are problems with the service provider, it can disrupt the entire operation of a business.

    Final Thoughts 

    Choosing between a Managed Service Provider or Traditional IT Support can be a difficult decision, but it is an essential one to make. MSPs allow companies to outsource their administrative and operational technology functions, providing on-demand access to experienced teams that offer cloud-based solutions as well as enhanced security protocols.

    Traditional IT support, on the other hand, often involves hiring in-house staff and managing different service plans with multiple vendors. Depending on the requirements of your business, either approach may prove beneficial; for those who value flexibility and scalability, Managed Service Providers might be the safer choice. Taking the time to consider both options carefully is highly recommended so you can find the best fit for your business!

    Maverick Gardner is a growing leader MSP (Managed Service Provider) in IT Consulting, Infrastructure. IT Services, Support and Maintenance Services, Cloud, Deployment and Procurement, Disaster Recovery, IT Outsourcing Services, and more!

    IT That thinks outside the box…

     

     

     

     

    Managed Services Vs Traditional IT Support (2)

    Managed Services Vs Traditional IT Support

    Managed Services Vs Traditional IT Support   The question of whether to use Traditional IT...
    Tips and tricks

    Improve Cybersecurity With 6 Simple Steps

    Six Simple Strategies To Improve Cybersecurity As the new year sets in, have you considered how...
    Holiday Cyberattacks

    Cyberattacks Spike During The Holiday Season: Here’s Why

    Cyberattacks Spike During The Holiday Season : Here’s Why  The holidays are a time for family,...
    ZERO TRUST SECURITY BANNER

    What Is A Zero Trust Security Model?

    What Is A Zero Trust Security Model?   The Zero Trust Security Model is a framework for security...
    IT Services

    Why Is Cloud Data A Less Ideal Target For Ransomware?

     Why Is  Cloud Data A Less Ideal Target For Ransomware?   Ransomware has been increasing in...
    Downtime

    What Is The Real Cost Of IT Downtime?

    What Is The Real Cost Of IT Downtime?   Are you familiar with the phrase, "time is money?" Well,...
    Managed Cloud Services

    What IT Services should an MSP offer in 2022?

    What IT Services should an MSP offer in 2022? Have you ever wondered what IT services MSP's offer?...
    Smart Home

    6 Must-Have Technologies For Your Smart Home

    6 Must-Have Technologies For Your Smart Home If you're like most homeowners, you're probably...